With market growth and disruptive competition, business services firms face commoditization and downward pressure on fees. Differentiation is a major challenge with the risk of blending in rather than standing out. 糖 delivers a complete CRM solution that helps every client-facing employee with information and tools to deliver a great client experience every single time.
他们’re Gonna Love 糖
Powered by a 360 view of every client, you can stay on top of their needs, issues and projects in delivery. With 糖, you can proactively provide the best client-care and prevent escalations by monitoring and tracking the status of your projects.
伙伴, service specialists, subject matter experts and sales teams can collaborate and share information across regions and service lines to identify new business opportunities at existing clients. With 糖 Marketing, you can plan and execute strategic marketing campaigns, targeted and personalized to position the right service offerings to your existing client base.
With 糖, you can streamline your company’s operations across sales, service, marketing and delivery in order to drive shorter sales cycles, reduce cost of sales and increase profits. Using 糖, you can define and automate internal processes for opportunity and bid-management and with best-practices aligned which are aligned to your client’s buying journey.
糖 also uncovers areas with potential “like coverage gaps”在这里，合作伙伴，主题专家和销售团队可以合作并组成一个联合交易团队，并以他们的知识，专业知识和客户关系为每个销售追求做出有效贡献。